Shipping policy
Free Local Delivery
We are pleased to offer free local delivery within 15 km of our showroom in Abbotsford.
This service includes curbside drop-off only.
Please note that delivery does not include bringing the sofa inside your home.
Delivery beyond 15 km is available for an additional fee based on distance and location.
Delivery Details & Pricing
All sofas are carefully boxed or securely wrapped in protective plastic for transportation to ensure they arrive clean, protected, and in excellent condition.
Curbside Delivery — $99
Delivery within 1–5 business days.
Driveway/curbside delivery up to 85 km from Abbotsford. Inside placement and setup are not included.
White Glove Delivery — $249
Delivery within 3–5 business days.
Full-service delivery up to 85 km from Abbotsford. Our two-person delivery team brings your sofa inside, sets it up in your room of choice, and removes all packaging.
Need Delivery at a Later Date?
No need to rush. While we can typically deliver within 3–5 business days, we’re happy to schedule your delivery for a later date that works best for you. With our in-house delivery service, we make the entire process smooth, convenient, and stress-free.
Delivery Beyond 85 km
We also deliver beyond our standard 85 km delivery area. Please contact us for an approximate delivery cost at hello@cozyeraliving.com or call/text 604-751-4184.
Deliveries are scheduled within a confirmed date and time window. While we always aim to be punctual, minor delays may occasionally occur due to traffic or unforeseen circumstances. We’ll contact you in advance to confirm all delivery details.
PRIORITY DELIVERY AVAILABLE For in-stock items, priority delivery may be available as soon as 3 days from purchase.
In-Home / White Glove Delivery
Our White Glove Delivery is designed to make receiving your new sofa as easy and stress-free as possible.
Our professional two-person delivery team will bring your sofa inside your home, carefully move it to your room of choice, unpack it, complete the basic setup, and remove all packaging materials.
What’s included:
- Two-person delivery team
- Carry-in to your home
- Placement in your room of choice
- Unpacking and protective wrap / Box removal
- Assembly and sectional connection
- Packaging removal after setup
To ensure a smooth delivery, please make sure all doorways, hallways, staircases and elevators are large enough for the sofa to pass through. Customers are responsible for confirming that the purchased sofa will fit through all access points before delivery.
Additional charges may apply for stairs, unusually long carrying distances, difficult or complex access, or other circumstances requiring additional time or handling.
Before Delivery — A Few Things to Prepare
We want your delivery day to be simple, smooth and stress-free.
We’ll contact you first to schedule your delivery and arrange a date and delivery window that works for you. Once your delivery is scheduled, a little preparation will help our team complete the process safely and efficiently.
Before our team arrives, please:
- Clear entrances, hallways, stairways and pathways leading to the room
- Make sure doors, gates and elevators are accessible
- Remove fragile or valuable items from the delivery path
- Keep children and pets safely away from the delivery area
- Make sure there is enough space for your new sofa
- Reserve an elevator or loading area in advance, if required by your building
Making Room for Your New Sofa
Please have existing furniture moved out of the delivery area before our team arrives. Our delivery team is unable to move, rearrange or dispose of existing furniture.
One Last Check
Please double-check that your sofa will fit through all doorways, hallways, staircases, elevators and tight turns along the delivery route.
Once everything is ready, leave the rest to us. Our team will take care of bringing in, unpacking and setting up your new sofa.
Fit & Access Responsibility
To ensure a successful delivery, customers are responsible for confirming that their furniture will fit into their home before purchase and delivery.
Please carefully measure all doorways, entrances, hallways, stairways, elevators, corners and other access points and compare them with the dimensions of your furniture.
Our delivery team will always make a reasonable effort to bring your furniture inside and place it in the requested room. However, Cozy Era Living is not responsible if an item cannot be delivered or placed in the desired location due to size, fit or access limitations.
If a brand-new, in-stock item cannot be delivered due to fit or access limitations and remains in its original condition and packaging, a return may be considered at our discretion. If approved, a 30% restocking fee will apply.
Delivery fees are non-refundable, including when an item cannot be brought inside or placed in the desired room due to fit or access limitations.
Custom-made and special-order furniture is final sale and cannot be returned due to fit or access limitations.
Contact Us
For any questions or special delivery requests, please contact us: