Policies
Warranty Policy
Manufacturer Warranty
Cozy Era Living provides manufacturer warranty coverage on eligible brand-new furniture. Warranty coverage varies depending on whether the product is an imported model or a Canadian custom-made sofa.
Warranty coverage begins from the original date of purchase and applies to eligible manufacturing defects under normal residential use.
Eligibility
Brand-New Imported Sofas
Brand-new imported sofa models include a:
1-Year Manufacturer Warranty
Coverage applies to eligible manufacturing defects in materials or workmanship under normal residential use.
Canadian Custom-Made Sofas
Our Canadian custom-made sofas include extended manufacturer warranty coverage:
10-Year Warranty — Frame
2-Year Warranty — Foam
1-Year Warranty — Fabric
What Is Covered
Subject to inspection and manufacturer approval, this warranty may cover:
- Manufacturing defects
- Mechanical component failures
- Faulty workmanship
- Structural defects caused by manufacturing error
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Cushion softening through regular use
- Fabric pilling
- Fading, staining, spills, pet damage, odours, or moisture damage
- Misuse, abuse, neglect, or improper care
- Commercial or rental use
- Damage caused during customer moving or relocation
- Cosmetic issues reported after delivery acceptance
- Minor variations in comfort, colour, grain, stitching, or dimensions within normal tolerance
Unauthorized Repairs
Customers must not attempt self-repair or use third-party repair services without written approval.
Unauthorized repairs or modifications may void this warranty.
How to Request Warranty Service
To request service, please contact:
Please include:
- Full name
- Proof of purchase
- Photos / videos of the issue
- Brief description of concern
Resolution Process
After review, Cozy Era Living and/or the manufacturer may choose one of the following remedies:
- Replacement part
- Repair service
- Technician visit
- Product replacement
- Alternative reasonable solution
The chosen remedy is at the discretion of Cozy Era Living and the manufacturer.
Replacement Timelines
If replacement parts or a full replacement are required, timelines may vary depending on production schedules, shipping, and parts availability.
In some cases, replacements may take up to 3 months or longer.
Distance Service Policy
Please note that for orders delivered to locations over 100 km from our showroom, products requiring warranty repair, inspection, or replacement may need to be brought to our showroom location by the customer.
Limitation of Warranty
This warranty is non-transferable and applies only to the original purchaser.
This warranty is limited to repair or replacement of defective components and does not include refunds, incidental costs, labour not authorized in advance, or consequential damages.
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